Nomad Privacy Policy

1. Who We Are

Nomad helps professionals discover quiet workspaces in central London.

For the purposes of UK GDPR and EU GDPR, Nomad Labs is the data controller for personal data collected through the Service.

2. Data We Collect

We collect data needed to operate, secure, and improve the Service.

• Account information (such as name, email, and authentication identifiers)
• Location and search data (if permission is granted)
• Usage and technical data (pages viewed, device/browser, app version)
• Reviews and submissions (ratings, comments, images, timestamps)
• Communications (email and message content when you contact us)

We do not track continuous background location.

3. How We Use Personal Data

• Provide and maintain the Service
• Show relevant nearby locations
• Improve recommendations and product performance
• Moderate reviews and user content
• Prevent fraud, abuse, and misuse
• Analyze aggregate usage trends
• Build anonymized analytics products

4. Legal Bases for Processing

Where UK GDPR/EU GDPR applies, we rely on:

• Contract: to provide the Service you request
• Legitimate interests: to improve and secure the Service
• Consent: for optional location access and marketing communications
• Legal obligation: where required by law

5. Aggregated and Anonymized Analytics

We may generate anonymized, aggregated insights such as workspace popularity trends, peak usage periods, area-level demand patterns, and review sentiment trends.

This analytics data is designed not to identify individuals and may be used for internal improvement and commercial licensing. We do not sell identifiable personal data.

6. Cookies and Similar Technologies

We may use essential cookies and product analytics tools. You can manage cookies through your browser settings.

We do not currently use invasive third-party behavioral ad tracking.

7. Data Sharing

We may share personal data with hosting, database, authentication, and analytics providers, and with regulators or law enforcement where legally required.

These providers process data on our behalf under contractual and legal safeguards.

8. Data Retention

• Account data: until account deletion (subject to legal retention requirements)
• Reviews/content: until removed by you or moderation
• Analytics logs: typically 12 to 24 months
• Legal/compliance records: as required by law

9. Your Rights

If UK GDPR/EU GDPR applies, you may have rights to access, correct, delete, and port your data.

You may also object to processing, restrict processing, and withdraw consent where relevant.

To exercise rights, contact hello@go-nomad.app.

10. Data Security

We use reasonable technical and organizational safeguards, including encryption in transit, secure cloud infrastructure, access controls, and authentication safeguards.

No system is completely secure, but we continuously work to protect personal data.

11. Children's Privacy

Nomad is intended for users aged 18 and over. We do not knowingly collect personal data from children.

12. International Transfers

Where personal data is transferred outside the UK/EEA, we rely on appropriate safeguards, such as adequacy decisions and Standard Contractual Clauses (SCCs), as applicable.

13. Changes and Contact

We may update this Privacy Policy from time to time. Material updates will be posted in the app or on our website with a revised effective date.

For privacy questions or data requests, contact hello@go-nomad.app.